Al-Hayat Investment Company, is a growing holding company in Saudi Arabia, with four subsidiariesFA’A (B2C Fitness Solutions), SPORTA (B2B fitness Solutions), BLUE (Designing and executing sophisticated pools and SPAs blending luxury, aesthetic and specialized functionalities for both Residence and Commercial) and RENEWED (Refurbishment and sale of second-hand fitness equipment) all four subsidiaries are an undisputed leader in providing complete fitness and wellness solutions.
Al-Hayat approached Cryotos to improve their process in equipment and facility maintenance for more than 100+ customers include
After their extensive research they chose Cryotos CMMS software for its versatility, and user-friendly interface.
Challenge 1: Diverse Maintenance Needs
Solution: Cryotos was able to handle different maintenance needs for various facilities andequipment. Custom modules were made for specific assets like pools, Jacuzzis, and gym equipment, ensuring all maintenance tasks were covered.
For example, Alhayat runs preventive maintenance jobs specialized in water treatment for over 18 locations, these tasks are complicated and requires logging different water metrics such as pH, chlorine levels, alkalinity, temperature, salinity and other metrics, before and after treating water with chemicals, and for every water equipment in customers’ locations, such as pools, hot jacuzzi, cold jacuzzi, and other equipment.
The custom forms and workflows that Cryotos offers, helped in managing this complicated requirement, by logging each metric in a specific question and for each location, giving the ability to Alhayat team to retrieve this data whenever necessary for audit and analysis purposes, and to assure customers that they’re getting the best service possible and that they’re equipment is always maintained as expected.
Alhayat also manages over 2,000 assets of fitness equipment, such as cardio, strength, Pilates and various other fitness equipment, in over 150 locations, and are planning to onboard all these assets to the Cryotos and print out QR codes and affix them to each machine, so customers can easily request maintenance or provide feedback on these assets, to help Alhayat team not only manage their condition and provide service when needed, but also knows their clients feedback over each single type of machine offered to customers.
Challenge 2: Getting Users to Use the Software
Solution: We designed a user-friendly interface and provided thorough training sessions. This helped even those with limited technical skills to easily navigate and use the software.
Challenge 3: Handling Maintenance Requests Quickly
Solution: Cryotos allowed customers to create their own maintenance requests, which Alhayat's team reviewed and addressed quickly. This made the process more efficient and reduced response time, the printable QR code that Cryotos allows for each location and asset helps in quickly communicating customers issues and assigning them to locations or/and assets, so Alhayat maintenance team knows exactly what machine is down and, in which location, allowing the team to quickly respond and address the issue.
During the initial implementation phase, Blue maintenance team printed 18 QR codes for 18 locations and installed them in clients’ pump rooms, attached the design for that:
Using these QR codes, clients were able to communicate their maintenance requests quickly to the maintenance team, and ditch the old procedure of emailing and what sapping issues once they happen, Cryotos also keeps reference of when the ticket is created, when it was approved and converted into a work order, and when it’s fulfilled and closed, keeping customers informed about the level of service their getting, against the SLA in their agreement.
Different roles for users:
Key assets maintain (Facility based assets):
Customer Feedback
Key Metrics and Results
Customer reviews posted in G2 aggregator
Cryotos CMMS software has significantly transformed the maintenance management processes for Alhayat Investment Company. With its versatile functionality, user-friendly interface, and excellent customer support, Cryotos has exceeded Alhayat's expectations, delivering tangible benefits in terms of efficiency and cost savings
I recently purchased Cryotos CMMS Software for asset management needs at my organization and after a few months of testing and monitoring, I'm incredibly pleased with the results. The software is user friendly, accessible and the design is very intuitive. It covers all the aspects of managing maintenance and repair, starting from preventive maintenance and standardizing operation cycles, to scheduling and streamlining workflows. I am highly satisfied with the performance and the range of features offered by Cryotos. Highly recommendable!
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Since we've started using Cryotos, our team has been able to stay on top of all the various SOPs. Checklists and safety procedures are now easily accessible to everyone, and we can quickly reference them whenever we need to. The software has definitely helped to improve our team's communication and efficiency. Plus, the fact that it's cloud-based means we can access it from anywhere, which is a big plus. It has been a great help in keeping everyone on the same page and up to date with the latest procedures.
I am using this application right now for my service team, very good, user friendly, have lot of customisation in workflow and service reports. the team supported for initial implementation, They have good support team. Myself fully recommended this application.
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