This Privacy Policy describes the policies and procedures of PiqoTech Software Solutions Pvt. Ltd. ("Company," "We," "Us," or "Our") on the collection, use, and disclosure of Your information when You use our Cryotos CMMS Software ("Service"). It also informs You about Your privacy rights and how applicable laws, including GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and India’s Digital Personal Data Protection Act 2023 (DPDPA), protect You.
By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
To help you understand this Privacy Policy, we've defined some key terms:
The capitalized words in this Privacy Policy have specific meanings as defined below. The definitions apply whether used in singular or plural form.
You: Refers to the individual accessing or using the Service, or the legal entity on whose behalf an individual is accessing or using the Service.
Account: A unique account created for you to access our Service or parts of our Service.
Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
Application: The Cryotos software program provided by the Company, downloaded by you on any electronic device.
Company (referred to as "the Company", "We", "Us" or "Our"): PiqoTech Software Solutions Private Limited, Plot No. 4, Sridevi Amman Street, Perumal Nagar Extension, Old Pallavaram, Chennai, Tamil Nadu 600117. For the purposes of certain data protection regulations, the Company may be considered the Data Controller.
Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website.
Country: Tamil Nadu, India.
Data Controller: For the purposes of certain data protection regulations like GDPR, the Company is the legal person who determines the purposes and means of processing Personal Data.
Data Processor: For the purposes of certain data protection regulations like GDPR and DPDPA, Service Providers and PIQOTECH Software Solutions Pvt. Ltd. (when processing data on behalf of another entity) are considered Data Processors.
Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.
Personal Data: Any information relating to an identified or identifiable individual. This may include, but is not limited to, information such as your name, contact details, location data, and online identifiers.
Service: Refers to the Application, the Website, or both.
Service Provider: Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
Third-party Social Media Service: Any website or social network website through which a User can log in or create an account to use the Service.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You (referred to as "You", "Your"): The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under certain data protection regulations, You may be referred to as the Data Subject or Data Principal.
DPDPA: India's Digital Personal Data Protection Act 2023.
If You are located in the European Economic Area (EEA), We process Your Personal Data based on:
Consent: When You have given explicit consent for data processing.
Contractual necessity: When processing is required to fulfill an agreement.
Legal obligations: When We are required to process data by law.
Legitimate interests: When processing is necessary for business operations, security, or fraud prevention.
For California residents, You have the right to:
Request details of Personal Data collected over the past 12 months.
Request deletion of Personal Data.
Opt-out of the sale of Personal Data.
Not be discriminated against for exercising Your privacy rights.
Under the DPDPA, PiqoTech Software Solutions Pvt. Ltd. will:
Comply with the DPDPA and associated regulations.
Cease processing and erase personal data upon consent withdrawal.
Implement reasonable security safeguards to prevent data breaches.
Prevent unauthorized access, disclosure, or alteration of personal data, we implement industry-standard security measures, including encryption, access controls, and regular security audits. Our security framework is designed to mitigate risks and protect sensitive user information.
We collect several types of information to provide and improve our Service:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Username and password
Bank account details (for payments within the Service)
Transaction history
Date of birth, Passport or National ID card, Bank card statement, or other address verification information (when required for payment processing or identity verification).
Company name
Job title
Information you input into the CMMS system, such as asset details, maintenance schedules, work orders, inventory data, and user-generated content.
Information regarding your device's location.
Pictures and other information from your device's camera and photo library (e.g., for attaching images to work orders or asset records).
Usage Data is collected automatically when you use the Service. This may include:
Your Device’s Internet Protocol address (IP address)
Browser type and version
Operating system
Device type and unique device ID
Referring website address
Pages of our Service that you visit
Time and date of your visit
Time spent on those pages
Links you click
Features you use
Diagnostic data and crash reports
When you use our Application, we may collect, with your prior permission:
Location Data: Information about your device's location to provide location-based features within the CMMS (e.g., asset location tracking, technician dispatch).
Camera and Photo Library Data: Access to your device's camera and photo library to allow you to upload images and videos relevant to your CMMS activities (e.g., documenting asset conditions).
We use Cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies may include:
Cookies: Small data files stored on your device.
Beacons, Tags, and Scripts: Small blocks of code used to track events and user behavior.
We use both Session and Persistent Cookies for the following purposes:
Type: Session Cookies
Administered by: Us
Purpose: Essential for providing core Service functionality, user authentication, and security.
Type: Persistent Cookies
Administered by: Us
urpose: Records whether you have consented to the use of cookies.
Type: Persistent Cookies
Administered by: Us
Purpose: Remembers your preferences and settings to enhance your user experience (e.g., login details, language preference).
Type: Persistent Cookies
Administered by: Third-Parties (e.g., Google Analytics, Firebase)
Purpose: Collects information about website traffic, user behavior, and Service performance to improve our Service.
Type: Persistent Cookies
Administered by: Third-Parties (e.g., Google Ads, Facebook, Twitter, LinkedIn)
Purpose: Used for targeted advertising and remarketing based on your browsing activity.
You can control cookies through your browser settings. You can choose to refuse all cookies or to be notified when a cookie is being sent. However, disabling cookies may limit your ability to use certain parts of our Service.
The Company may use Personal Data for the following purposes:
To Provide and Maintain the Service: To operate, maintain, and improve our Service, including monitoring usage and performance.
To Manage Your Account: To create and manage your user account, provide user support, and personalize your experience.
For Contractual Performance: To fulfill our contractual obligations to you, including processing subscriptions, providing access to the Service, and managing your account.
To Contact You: To communicate with you via email, phone, SMS, or in-app notifications regarding your account, Service updates, security alerts, and important information.
To Provide News and Marketing Communications: To send you newsletters, marketing materials, and promotional offers about our Service and related products or services, unless you have opted out of receiving such communications.
To Process Payments: To process payments for subscriptions or other services within the Service.
To Manage Your Requests: To respond to your inquiries, requests, and support tickets.
For Analytics and Service Improvement: To analyze Usage Data to understand how our Service is used, identify trends, and improve the functionality and user experience of the Service.
For Security and Fraud Prevention: To detect, prevent, and address security incidents, fraud, and other malicious activities.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
We may share your personal information in the following situations:
With Service Providers: We may share your Personal Data with third-party Service Providers to perform services on our behalf, such as:
Data analytics
Payment processing (e.g., Stripe)
Email marketing
Hosting and infrastructure
Customer support
Advertising and remarketing
For Business Transfers: In connection with a merger, acquisition, sale of company assets, financing, or other business transaction, your Personal Data may be transferred to the acquiring entity or other successor. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Affiliates: We may share your information with our Affiliates, who are required to comply with this Privacy Policy.
With Business Partners: We may share your information with trusted business partners to offer you certain products, services, or promotions, with your consent where required.
With Other Users: When you share personal information or interact in public areas of the Service (if applicable), this information may be visible to other users.
For Legal Reasons: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., court order, government agency).
To Protect Rights and Safety: We may disclose your Personal Data when we believe it is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
The Company will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your Personal Data to the extent necessary to:
Comply with our legal obligations (e.g., tax laws, accounting requirements)
Resolve disputes
Enforce our legal agreements and policies
Usage Data is generally retained for a shorter period, except when used to enhance security, improve Service functionality, or when legally obligated to retain it for longer periods.
Your information, including Personal Data, may be processed and stored in locations outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.
By using the Service and providing your information, you consent to this transfer, storage, and processing.
The Company will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. We will implement appropriate safeguards to protect your Personal Data during international transfers.
The security of your Personal Data is important to us. We implement reasonable security safeguards designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include:
Data Encryption: Using encryption to protect sensitive data during transmission and storage.
Access Controls: Limiting access to Personal Data to authorized personnel only.
Regular Security Assessments: Conducting regular security audits and vulnerability assessments.
Employee Training: Training our employees on data privacy and security best practices.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.
We use third-party Service Providers to support our Service. These providers have access to your Personal Data only to perform specific tasks on our behalf and are obligated to protect your data and not use it for any other purpose.
We use analytics services to monitor and analyze Service usage, such as:
Google Analytics: For website and app analytics. Refer to Google's Privacy Policy for details: Google Privacy Policy
Firebase: For mobile app analytics. Refer to Firebase's Privacy Policy for details: Firebase Privacy Policy (Google)
We may use your Personal Data to send you newsletters and marketing communications. You can opt-out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
We may use remarketing services to advertise to you on third-party websites after you have visited our Service. These services use cookies to display ads based on your past visits. We may use the following remarketing services:
Google Ads (AdWords): Google Ads Privacy Policy - You can manage your ad preferences through Google's Ad Settings.
Twitter: Twitter Privacy Policy - You can opt-out of interest-based ads in your Twitter settings.
Facebook: Facebook Data Policy - You can manage your ad preferences in your Facebook settings.
We use third-party payment processors to securely process payments. We do not store your payment card details. Payment processors we may use include:
Stripe: Stripe Privacy Policy
When you pay via bank transfer, we may collect information to facilitate the transaction and verify your identity as needed.
You have certain rights regarding your Personal Data, depending on your location and applicable data protection laws. These rights may include:
Right to Access: You have the right to request access to the Personal Data we hold about you and receive a copy of it.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request deletion of your Personal Data under certain circumstances.
Right to Restriction of Processing: You have the right to request restriction of the processing of your Personal Data under certain circumstances.
Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, under certain circumstances.
Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe that our processing of your Personal Data infringes applicable data protection laws.
To exercise these rights, contact us at sales@cryotos.com.
Our Service is not intended for children under the age of 18. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us, and we will take steps to remove that information from our systems.
Our Service may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of every website you visit.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We may also provide additional notice, such as via email or in-app notification, depending on the nature of the changes.
You are advised to review this Privacy Policy periodically for any updates. Changes to this Privacy Policy are effective when they are posted on this page.
Our Service does not currently respond to "Do Not Track" (DNT) signals from browsers.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
By email: sales@cryotos.com
By phone number: +91 9500040414
By mail: PiqoTech Software Solutions Private Limited, Plot No. 4, Sridevi Amman Street, Perumal Nagar Extension, Old Pallavaram, Chennai, Tamil Nadu 600117.
